Terms & Conditions
Last updated: 18 June 2026
These Terms govern your access to and use of the PalletEyes website and application (the “Service”), operated by BWB Studio (ABN 33 805 877 408) (“PalletEyes”, “we”, “us”). By creating an account or using the Service, you agree to these Terms.
1. Accounts & eligibility
You must provide accurate account information and are responsible for activity under your account and for keeping credentials secure. You must be authorised to act for the organisation you register.
2. Subscriptions, billing & trials
- Paid plans are billed in advance on a monthly or annual basis, per workspace, in Australian dollars and exclusive of GST unless stated.
- Free trials convert to a paid subscription unless cancelled before the trial ends.
- Subscriptions renew automatically until cancelled. You may cancel anytime; access continues to the end of the current billing period.
- Except where required by law, fees already paid are non-refundable.
- We may change pricing on reasonable notice; changes take effect at your next renewal.
3. Acceptable use
You agree not to misuse the Service, including attempting to breach security, access other organisations’ data, reverse engineer the Service, or use it unlawfully. We may suspend access for conduct that risks the Service or other users.
4. Your data
You retain ownership of the data you enter (“Customer Data”). You grant us a licence to host and process Customer Data solely to provide and improve the Service. You are responsible for the accuracy and lawfulness of Customer Data. Our handling of personal information is described in our Privacy Policy.
5. Third-party integrations
The Service integrates with third-party services (for example accounting, payments and mapping). Your use of those services is governed by their own terms, and we are not responsible for their availability or actions.
6. Compliance disclaimer
PalletEyes provides tools that assist with operational and Chain of Responsibility compliance, including flags, reminders and logs. These are aids only. You remain solely responsible for meeting your obligations under the Heavy Vehicle National Law and all applicable laws. The Service does not constitute legal, safety or accounting advice.
7. Availability
We aim for high availability but the Service is provided on an “as is” and “as available” basis. We may perform maintenance and may modify features over time.
8. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) that cannot lawfully be excluded.
9. Limitation of liability
To the maximum extent permitted by law, and subject to clause 8, our total liability arising out of or in connection with the Service is limited to the fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential loss, loss of profits, or loss of data.
10. Indemnity
You agree to indemnify us against claims arising from your breach of these Terms, your Customer Data, or your unlawful use of the Service.
11. Termination
You may stop using and cancel the Service at any time. We may suspend or terminate access for material breach. On termination you may export your data for a reasonable period, after which it may be deleted.
12. Governing law
These Terms are governed by the laws of the State of Queensland, Australia, and you submit to the non-exclusive jurisdiction of its courts.
13. Changes
We may update these Terms from time to time. Material changes will be notified through the Service, and continued use after changes take effect constitutes acceptance.
14. Contact
Questions about these Terms: hello@palleteyes.com.
This document is a general template and not legal advice. Please have it reviewed by a qualified legal practitioner and complete the bracketed placeholders before relying on it.